Online Bookstore Terms & Conditions

Name of organisation: Equip Gospel Ministries
Registered Name: Euangelion Training and Services Sdn Bhd (913932-K)
Email: info@equip.org.my
Office Address: Unit 303, Block B Phileo Damansara 2, Jalan 16/11, Petaling Jaya 46350 , Selangor Darul Ehsan, Malaysia


You will find below the basic process involved for purchasing products from Equip’s online bookstore, including the Terms and Conditions.


SHIPPING FEES
The shipping charges during checkout is based on shipping rates and for domestic delivery within Malaysia only. Below is the summary of the shipping charges upon checkout. We reserve the right to revise the fees without prior notice. Delivery fees will be displayed at checkout. 

West Malaysia (Standard)

Total amount of order

Shipping Fee

RM 50 and below

RM 6

RM 50.01 – RM 100

RM 8

RM 100.01 – RM 150

RM 10

RM 150.01 – RM 200

RM 12

RM 200.01 – RM 250

RM 14

RM 250 and above

Free shipping

 

East Malaysia (Normal: 7-10 working days)

Total amount of order

Shipping Fee

RM 50 and below

RM 8

RM 50.01 – RM 100

RM 14

RM 100.01 – RM 150

RM 18

RM 150.01 – RM 200

RM 22

RM 200.01 – RM 250

RM 26

RM 250 and above

Free shipping

 

East Malaysia (Express: 3-5 working days)

Weight

Shipping Fee

<1kg

15.00

<2kg

25.00

<3kg

35.00

<4kg

45.00

<5kg

55.00

<6kg

65.00

<7kg

75.00

<8kg

83.00

<9kg

89.00

<10kg

95.00

<11kg

105.00

<12kg

114.00

<13kg

119.00

<14kg

127.00

<15kg

135.00

<16kg

143.00

<17kg

153.00

<18kg

163.00

<19kg

171.00

<20kg

185.00

PAYMENT METHOD

Presently, the Equip Online Bookstore supports payment by credit card (Stripe) and Direct Bank Transfer.

STOCK AVAILABILITY

Available stock is stated on the info page for each product. If the item you need is out of stock, please contact us via email to pre-order the item.

 
DELIVERY POLICY

If you order more than one item, we will hold the whole order until all items are in stock (should we have insufficient stock to complete your order). We will notify you if this is the case. In-stock items can be sent separately upon request but additional shipping charges may apply.

Orders will be dispatched from Equip once a week until further notice. Once products are dispatched, the delivery time period is 1-3 working days (West Malaysia), and 3-5 working days (East Malaysia). Working days refer to Mondays to Saturdays and excludes Sundays and public holidays. Due to the current high volume of deliveries for the local delivery services, delivery may take slightly longer than usual.

You are responsible for providing us with an active mailing address. In the event a delivery attempt is unsuccessful due to the your unavailability at the provided address, our courier service shall perform a 2nd and 3rd attempt to deliver the parcel. Pursuant to the 3rd failed attempt, the parcel shall be returned to us. You will be charged again for delivery if you request for the delivery again.

CANCELLATION, EXCHANGE AND RETURN POLICY

If you wish to cancel your order, you may do it within 24 hours provided that the order is yet to be dispatched. If the cancellation request is made within 24 hours and before your order has been dispatched , you will be able to receive a full refund.

If you wish to change or revise your order, you may do it within 24 hours after you have placed your order.

Other conditions where we will accept your request of refund or exchange:

  • *If your order arrived faulty or damaged; or
  • *If we delivered the wrong item to you

*The shipping fee of these items will be refunded to you if you provide us the postage receipt.

If you have ordered the wrong item by mistake and would like to request for a refund or exchange:

  • There will be additional charges for the new delivery of the correct item.
  • You are responsible to arrange for posting the “wrong” item back to us and bear the shipping fee.

All return, exchange or refund requests must be notified to Equip within 21 days of placing your order. Please email to info@equip.org.my with your order number before sending anything back.

Please allow up to 30 days for any money to be returned back to your account.